Shipping FAQs

How long does it take to ship my order?

Three business days at most. Please excuse our staff for not working on weekends, public holidays and holiday events.

Who do I contact about shipping?

Please contact orders@advancedfertilitysolutions.com

How long until I receive my purchase?

Your order will be shipped within 3 business days of your order being received. It typically takes 7 days for most parcels to be delivered. 

You will provided a tracking number and tracking address. Please use this information to track your parcel. Once your parcel is sent we can provide no further information than what the tracking advice says. We have no control over your delivery once it has been sent.

My formulas haven’t arrived in my expected time! What can I do?

Your parcel is being shipped from Australia. This means it is coming via international post and must pass through customs before being delivered in your country. Customs has no issues letting your products into your country, how long they take to do that is up to them. Every delay we have experienced in shipping is due to customs taking their sweet time. We have no control over customs.

How do I track my delivery?

Please use the tracking number you have been provided at this web address https://auspost.com.au/mypost/track/#/search. It may take a day or two for your shipment to show up on the Australia Post tracking website so please do not worry if your tracking number does not show anything immediately. We have no control how fast Australia Post updates its tracking. 

Delivery: Once your parcel is sent we can provide no further information than what your tracking advice says. We have no control over, nor can influence, the delivery of your parcel once it has been sent. That is up to the postal service. If your delivery has not moved since arriving at your country it is likely awaiting customs clearance.